Welnex

In order to always put our customers first, customer satisfaction is one of our major goals. One of the ways we deliver this satisfaction is through Return & Refund of unsatisfied service. Our customers are free to return any medicine that does not meet up with their expectation. But for a medicine to be eligible for return, it must be unbroken or not opening or damaged. It must be intact.

Also we do not accept back a medicine that meet up with your request but probably just because you have a change of plan.

 

Return

We expect our customer to contact us, through email or phone call, within twenty four (24) hours of receiving the items for return, stating the reason(s) for the returning. Also the items must get back to us intact. Once received, we process a replacement to meet with your requirements.

 

Refunds

In a case where replacement is not the way out, we will then process your refund. The amount of the returned item(s) will be refunded into your account automatically.

If in a case of bank deport or any other payment method through which your debited account cannot be access, we will require you to send to us your Bank Detail.

You can contact us through info@rxonlinepharmacy.com.ng

 

Cost of Return Shipping

The cost of returning the item is on the customer. But the cost of sending the replacement or charges on refund is on us.